Sleep Quality of Call Handlers Employed in International Call Centers in National Capital Region of Delhi, India

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sleep quality of call handlers employed in international call centers in national capital region of delhi, india

background: call center sector in india is a relatively new and fast growing industry driving employment and growth in modern india today. most international call centers in national capital region (ncr) of delhi operate at odd work hours corresponding to a time suitable for their international customers. the sleep quality of call handlers employed in these call centers is in jeopardy owing to ...

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ژورنال

عنوان ژورنال: The International Journal of Occupational and Environmental Medicine

سال: 2016

ISSN: 2008-6520,2008-6814

DOI: 10.15171/ijoem.2016.783